10 Questions to Ask Any Roofer Before Hiring Them (Milton Keynes Homeowner’s Guide)

Choosing the right roofer can be the difference between a watertight roof that lasts decades and a costly redo months later. As a local, family-run and owner-led business based in Milton Keynes, Maxwells Roofing serves homeowners across Milton Keynes, Newport Pagnell, Bletchley, Stony Stratford, Bedford, Northampton, and nearby villages. We are fully insured and highly reviewed with 80+ 5-star reviews on Checkatrade and 5-star only reviews on Google Business.

This practical guide gives you the exact 10 questions to ask any roofer before you hire them – plus what good answers look like, red flags to avoid, and how we do it at Maxwells Roofing. Use it to compare quotes fairly, check compliance with UK Building Regulations, and protect your home.

Call now for friendly advice and a free quote: 07311091804
Prefer email? sales@miltonkeynesroofing.uk

1. Are you local, insured, and can you show recent Milton Keynes references?

Why this matters

Local roofers know local housing styles, common faults, and suppliers. Proper insurance protects you if something goes wrong. Real, recent local references prove consistency – not just a tidy website.

What a trustworthy answer sounds like

• Based in or serving Milton Keynes daily, with recent jobs in Newport Pagnell and Bletchley.
• Public liability and employer’s liability insurance in place.
• Willing to share photos, references, and review links from the last 3 months.

Red flags

• Vague coverage area like “we cover the whole UK”.
• No proof of insurance.
• Only old or non-local references, or reluctance to share any.

How Maxwells answers

We are a family-run, privately owned company led by Luke Maxwell. We work across Milton Keynes and surrounding towns every day. We are fully insured and can share recent MK addresses, references, and photos on request. We have 80+ 5-star reviews on Checkatrade and 5-star only reviews on Google Business. Call 07311091804 for recent examples near you.

2. What Building Regulations apply to my job – and who handles Building Control?

Why this matters

In the UK, certain roofing works must comply with Building Regulations. If more than 25% of your roof covering is replaced or the structure is altered, you may need to notify Building Control. Compliance protects safety, energy efficiency, and future saleability.

What a trustworthy answer sounds like

• Understands Parts A, B, C, F, and L and explains what applies to your job.
• Confirms who will notify Building Control and when inspections are expected.
• Provides completion certificates or compliance documentation.

Red flags

• “You do not need Building Control” for obvious re-roofs.
• No mention of Part L insulation upgrades or Part F ventilation.
• No plan to issue compliance paperwork.

How Maxwells answers

We assess your roof against Parts A, B, C, F, and L. Where notification is required, we coordinate with you to arrange inspections and certification. We follow manufacturer guidance and industry best practice so your roof is compliant and sale-ready.

3. What roofing system and materials do you recommend for my property, and why?

Why this matters

The right system depends on roof pitch, exposure, and budget. A good roofer tailors materials to your home – tile, slate, EPDM, GRP, or felt – and explains pros, cons, and lifespan.

What a trustworthy answer sounds like

• Clear product recommendations based on your pitch and exposure.
• Expected longevity, maintenance needs, and manufacturer warranties.
• For flat roofs, explains fire performance requirements and options like EPDM, GRP, or felt.

Red flags

• Pushing only one system with no property-specific reason.
• Vague on brands, thicknesses, or fixing methods.
• No mention of fire classification for flat roofs near boundaries.

How Maxwells answers

We install and repair tile, slate, EPDM, GRP, and felt systems. After inspection we propose a best-fit system for your property with lifespan, care, and warranty details. For flat roofs we specify coverings with appropriate fire performance, such as BROOF(t4) where required.

4. What exactly is included in your quote – and what is excluded?

Why this matters

Transparent, itemised quotes prevent surprises. You should know if scaffolding, waste removal, underlay, battens, leadwork, flashing, ventilation upgrades, insulation where required, and reinstatement are included.

What a trustworthy answer sounds like

• A written, itemised scope covering labour, materials, access, and waste.
• Clear exclusions for hidden structural issues, with options and rates.
• Straightforward payment terms and staged milestones.

Red flags

• One-line “re-roof price” with no detail.
• “Cash discount” pressure or refusal to provide paperwork.
• No written terms and conditions.

How Maxwells answers

You receive a written, itemised quote detailing scope, materials, access, waste removal, ventilation upgrades, and any Building Control requirements. We include clear exclusions and options such as insulation upgrades. No hidden fees and no pushy sales tactics.

5. What warranties do you provide on workmanship and materials?

Why this matters

Written workmanship guarantees and manufacturer warranties protect your investment and show confidence in the work.

What a trustworthy answer sounds like

• Written workmanship guarantee appropriate to the work type.
• Manufacturer product warranties explained and registered.
• Clear process for claims and response times.

Red flags

• Verbal promises with nothing in writing.
• Unclear or exaggerated warranty terms.

How Maxwells answers

All work comes with a written workmanship guarantee. We also register manufacturer warranties where applicable. Warranty lengths vary by system and are specified in your quote. If you need help later, we respond quickly.

6. How will you keep my home safe, dry, and tidy during the works?

Why this matters

Proper access, protection against rain, and good housekeeping reduce the risk of damage and stress during the project.

What a trustworthy answer sounds like

• Safe access plan, often via scaffold, tailored to your property.
• Weather protection for open areas and contingencies for rain.
• Daily clean-downs and proper waste removal and recycling.

Red flags

• Using ladders only for major works.
• No plan for rain protection.
• Unclear waste disposal arrangements.

How Maxwells answers

We plan safe access, protect exposed areas from weather, and keep the site tidy with daily clean-ups. We remove waste responsibly. Your home is treated with respect from start to finish.

7. Who will be on-site each day – and who supervises quality?

Why this matters

Named oversight and trained installers deliver better results and clearer communication.

What a trustworthy answer sounds like

• A named supervisor or owner oversight, with a trained team.
• Daily progress updates and a single point of contact.
• Clear quality checks at key stages.

Red flags

• Unknown subcontract teams with no supervision.
• No on-site lead or day-to-day contact.

How Maxwells answers

Owner Luke Maxwell personally oversees every project. You have a named site lead and clear updates. Our installers are trained and work to industry best practice.

8. How do you handle unexpected issues and variations?

Why this matters

Once a roof is opened, hidden issues can surface. A fair, transparent process protects you from surprise costs.

What a trustworthy answer sounds like

• Stop-and-advise policy with photo evidence and priced options.
• Written variation orders before additional work begins.
• Clear communication about timelines and impact.

Red flags

• Surprise extras on the final invoice.
• No photos or documentation of hidden defects.

How Maxwells answers

If we uncover unforeseen issues, we show you photos and costs and agree next steps before continuing. Variations are documented in writing. No surprises.

9. What is the timeline – from survey to sign-off?

Why this matters

Clear timelines help you plan around work, weather, and inspections.

What a trustworthy answer sounds like

• Survey date and quote turnaround time.
• Typical lead time to start, estimated duration, and working hours.
• Weather contingencies and how delays are communicated.
• Timing of Building Control inspections if required.

Red flags

• Vague “we will fit you in”.
• No mention of weather allowances.

How Maxwells answers

We aim to survey quickly and return quotes promptly. For urgent leaks, we try to attend same or next day. You receive an estimated start date, duration, and working hours, and we keep you informed if weather affects progress.

10. What aftercare do you offer once the job is done?

Why this matters

Roofs last longer with light maintenance. Knowing who to call and what to expect gives peace of mind.

What a trustworthy answer sounds like

• Post-completion checks and photo records.
• Maintenance advice and suggested inspection intervals.
• Optional services like gutter cleaning and chimney repairs.
• Clear contact details for rapid support.

Red flags

• “Once it is done, it is done”.
• No documented handover or guidance.

How Maxwells answers

We provide photo documentation, guarantees, and any Building Control certificates. We also offer inspections, gutter maintenance, chimney repairs, and skylight services. Need help later? Call 07311091804.

Building Regulations at a glance for homeowners

• Part A – Structure: New coverings must not overload the roof. Heavier tiles or slate may need structural checks and upgrades.
• Part B – Fire Safety: Use compliant materials and maintain fire-stopping. Flat roofs near boundaries may require specific fire performance classifications.
• Part C – Moisture: Protect against rain and condensation using correct underlays, fixings, and detailing.
• Part F – Ventilation: Ensure adequate ventilation in roof voids to prevent damp and mould, especially after insulation upgrades.
• Part L – Conservation of Fuel and Power: If replacing more than 25% of the roof covering, insulation upgrades are typically required to meet current standards.
• Building Control: Re-roofs affecting more than 25% of the covering, structural changes, or certain installations usually require notification, inspection, and certification.

Why choose Maxwells Roofing in Milton Keynes

• Local specialists: Every day across Milton Keynes, Newport Pagnell, Bletchley, Stony Stratford, Great Linford, Bradwell, Bedford, Northampton, and nearby villages.
• Owner-led quality: Luke Maxwell oversees every project.
• Highly reviewed: 80+ 5-star reviews on Checkatrade and 5-star only reviews on Google Business.
• Fully insured and trained: Workmanship to industry best practice using premium materials.
• Fast response: Same-day or next-day call-outs for urgent leaks wherever possible.
• Transparent pricing: Written, itemised quotes – no hidden extras.
• Full-service: Repairs, re-roofs, flat roofs, gutters, skylights, inspections, fascias and soffits, and chimney repairs.

Quick checklist you can use on any roofer

• Proof of local work and recent Milton Keynes references.
• Insurance certificates – public and employer’s liability.
• Clear plan for Parts A, B, C, F, L and who handles Building Control.
• Itemised, written quote with inclusions and exclusions.
• Written workmanship and manufacturer warranties.
• Safety, access, weather protection, and waste plan.
• Named supervisor and daily updates.
• Variation process with photos and written approval.
• Realistic timeline with weather contingencies.
• Aftercare, maintenance advice, and handover documents.

Get a fast, free quote

If you want straightforward advice from a genuinely local, family-run roofing company, we are here to help. Tell us about your roof and we will give you clear options and an itemised quote.

Call 07311091804
Or email sales@miltonkeynesroofing.uk

Author and review information

Author: Luke Maxwell, Owner, Maxwells Roofing (Milton Keynes)
Last updated: 18 November 2025
Service area: Milton Keynes, Northampton, Bedford, Luton, Stony Stratford, Newport Pagnell, Bletchley, Great Linford, Bradwell, and all surrounding towns and villages.

Exploring your next steps? Many homeowners start with a quick check of related services and maintenance options. You can learn more about Roof Repairs, plan a durable upgrade with Roof Replacements, choose the right covering via Flat Roof Systems, book a seasonal Roof Inspections visit, or sort problem areas with Chimney Repairs and Gutter Maintenance.