Privacy Policy for Maxwell’s Roofing And Property Maintenance

Last updated: November 2025

This Privacy Policy explains how Maxwell’s Roofing And Property Maintenance (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website www.miltonkeynesroofing.uk, contact us, or use our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Milton Keynes Roofing
59 Petworth
Great Holm
Milton Keynes
MK8 9BG
United Kingdom

Data Controller: Milton Keynes Roofing
Email: (add your preferred email)
Phone: (add your preferred phone number)

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Address
  • Details of your roofing enquiry
  • Any information submitted via our contact forms or quote forms

Automatically collected information:

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Referral source

This data may be collected through cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide roofing quotes
  • To schedule visits, inspections, or work
  • To manage ongoing projects
  • To improve our website and customer experience
  • To comply with legal obligations
  • To protect our business from fraud or misuse
  • For internal business administration

We do not sell or rent personal data to third parties.

4. Lawful Basis for Processing

We process your data under the following lawful bases under UK GDPR:

  • Contract: To provide roofing estimates, services, or work.
  • Legitimate interests: To operate and grow our business safely and efficiently.
  • Legal obligation: To comply with laws or regulatory requirements.
  • Consent: For marketing communications (only where you have opted in).

5. Sharing Your Information

We may share your data with trusted third parties only when necessary, including:

  • Roofing suppliers or subcontractors involved in your job
  • Website hosting and IT support providers
  • Payment processors
  • Legal or regulatory authorities (if required)

All third parties must handle your data securely and in accordance with data-protection law.

6. How Long We Keep Your Information

We keep personal data only for as long as necessary:

  • Enquiries: up to 12 months
  • Customer records: up to 7 years (for tax and legal obligations)
  • Website analytics data: typically 26 months (depending on provider)

After this period, data is securely deleted.

7. Cookies & Tracking Technologies

Our website uses cookies to improve your experience and analyse website performance.

For details on cookie types, usage, and consent, please see our Cookie Policy (I can generate this too).

8. Your Rights Under UK GDPR

You have the following rights:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to request deletion (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at (insert email).

9. How We Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted connections (SSL/HTTPS)
  • Access restrictions
  • Regular security monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not targeted at children under 16, and we do not knowingly collect data from minors.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and users should review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Milton Keynes Roofing
59 Petworth
Great Holm
Milton Keynes
MK8 9BG

Email: sales@miltonkeynesrofing.uk